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Emergency Notification System

What is CodeRED and why is it important to me?

CodeRED is a new emergency notification service by which town officials can notify Barnstable residents and businesses by telephone, cellular phone, text message, or electronic mail about time‐sensitive emergency situations or important community alerts. The system is capable of sending messages only to specific neighborhoods or the entire town.  Only authorized officials are allowed access to the system.

For what kinds of situations will CodeRED be used?

Any message regarding the safety or welfare of our community would be disseminated using the CodeRED system. Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the town or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens.

Does the CodeRED system replace other systems that have been used to provide time‐sensitive information to residents?

This system is an enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past.   Also, Public Access TV and the Town's website town.barnstable.ma.us will continue to broadcast important announcements.  

Does the Town have my telephone number, or do I have to sign up to receive CodeRED emergency calls?

The CodeRED Database uses information received from public databases including regional phonebooks. However, new service, VoIP, cellphones and unlisted numbers may not be available. To be sure you receive emergency notification messages, please add your contact information by following this link. The information you supply will immediately update Barnstable's CodeRED telephone number database.

The registration form only allows me to enter a primary and secondary telephone number. What if I want to register additional numbers for my address?

After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.

What precautions are being taken to protect personal information?

CodeRED is a service of Network Emergency Communications (ECN) which takes security and privacy concerns very seriously and does not sell trade, lease or loan any data about clients to any third party

How will I recognize a CodeRED message?

A CodeRED Emergency message will have a caller ID of 866.419.5000. A CodeRED General message will have a caller ID 855.969.4636. We suggest you program both numbers in your cell phone as a "new contact" and use "CodeRED Emergency" and "CodeRED General" as the contact name. If you need to replay the emergency notification message again, simply dial the number and you will be able to hear the message again.

What should I do if I receive a CodeRED message?

Listen carefully to the entire message. It will be brief and at the end of the message, you will have the option to repeat the message by pressing any key. Follow the instructions given.  Do not hang up until you have heard the entire message or you might miss vital information. Do not call 911 for further information unless directed to do so or if you need immediate aid from the Police or Fire department.